Delivery Information
FREE CLICK & COLLECT SERVICE
We now offer a Click and Collect service to all of our BATA Country Stores, South West Lancashire Farmers and Thompsons Town & Country Store. You can select this option at checkout. You can also collect in-store at Robinsons Equestrian in Malton.
This service is FREE of charge and takes between 3-7 working days. Your selected store will contact you when your order is ready for collection.
Returns - For any returns, please process a return online on your account before returning your items back to the BATA Country Store - or South West Lancashire Farmers or Thompsons Town & Country Store - that you collected your parcel from.
Refunds - Will take up to 10 working days (refunds can not be given at BATA Country Stores, South West Lancashire Farmers or Thompsons Town & Country Store)
UK STANDARD DELIVERY
If items you have ordered are in stock, we aim to despatch within 24hrs of the order being placed. All parcels should be received within 3-5 working days. If items are out of stock, we will contact you either by telephone or email to discuss your order.
All parcels must be signed for to ensure a safe delivery. Please supply a delivery address where a signature is available. Please quote your registered card address when placing an order.
Note that for some orders the postage cost may increase once an order has been placed, this is due to added surcharges, the size or weight of the item(s).
We will contact you via email or phone and amend your payment upon agreement, if you would prefer not to continue with the order then it will be terminated immediately.
EXPRESS DELIVERY
If the items you have ordered are in stock and your order has been placed before 2pm Monday to Friday, your parcel will be sent express delivery. Orders placed on Friday will be delivered on Monday. Orders placed on Saturday and Sunday will be dispatched Monday for delivery Tuesday/Wednesday. If items are out of stock, we will contact you either by telephone or email to discuss your order.
All parcels must be signed for to ensure a safe delivery. Please supply a delivery address where a signature is available. Please quote your registered card address when placing an order. Please note parcels over 2kg are not guaranteed next day.
Note that for some orders the postage cost may increase once an order has been placed, this is due to added surcharges, the size or weight of the item(s).
We will contact you via email or phone and amend your payment upon agreement, if you would prefer not to continue with the order then it will be terminated immediately.
Excludes Republic of Ireland, Some Scottish Postcodes and Islands.
HIGHLANDS, ISLANDS & NORTHERN IRELAND ORDERS
Scottish Highlands & Islands, Channel Islands, Isle Of Man, Isle of Scilly and Northern Ireland can take 2-5 Working Days.
Delivery surcharges may be applied for larger parcels that are sent via our courier. After placing your order, one of our team may contact you via email regarding postage.
Note that for some orders the postage cost may increase once an order has been placed, this is due to added surcharges, the size or weight of the item(s).
We will contact you via email or phone and amend your payment upon agreement, if you would prefer not to continue with the order then it will be terminated immediately.
Please note that if parcels are now going to an overseas business address, we require all customers to inform of us of their EROI number. This is a must for all overseas deliveries to business addresses.
REPUBLIC OF IRELAND SERVICES
Orders to the Republic of Ireland will require a signature upon delivery.
Note that for some orders the postage cost may increase once an order has been placed, this is due to added surcharges, the size or weight of the item(s).
We will contact you via email or phone and amend your payment upon agreement, if you would prefer not to continue with the order then it will be terminated immediately.
We reserve the right to amend postage & packing prices as appropriate.
Please note that if parcels are now going to an overseas business address, we require all customers to inform of us of their EROI number. This is a must for all overseas deliveries to business addresses.
LARGE - RESTRICTED POSTAGE
Expected delivery within 3-5 days.
Products such as large bags of Dog & Cat Food, Horse Feed, Small Animal Feed and Bird Feed, will all be sent from a separate location. They will incur a higher cost due to the weight, the maximum weight per consignment being 30kg, at £6.99 per consignment. If you order multiple items each weight bracket incurs an extra cost.
This postage type can only ship within the UK Mainland and Excludes Republic of Ireland, Some Scottish Postcodes and all Islands.
PRESTIGE POSTAGE
Expected delivery within 3-10 days.
Certain larger products are subject to a large postage charge due to their weight. If multiple items are ordered via this method, the combined weight per order will determine the overall postage charge. This postage type can ship within UK Mainland and Scotland, although certain postcodes incur various surcharges. Excludes Republic of Ireland.
ADHOC POSTAGE
Recipients may have to pay the 'Adhoc' postage charge due to the nature of their order.
HALF PALLET, PALLET & FURNITURE POSTAGE
Due to the size and weight of orders. recipients may have to pay either a Half Pallet, Pallet, or Furniture postage charge for larger items.
DELIVERY PRICES
|
Delivery Service |
Cost |
Delivery Estimate |
|
Standard UK Mainland |
£5.95 |
3-5 Working Days |
|
Express UK Mainland |
£7.95 |
1-2 Working Days |
|
Collect in-store (Robinsons Equestrian, BATA Country Stores, South West Lancashire Farmers, Thompsons Town & Country Store) |
Free |
3-7 Working Days |
|
Scottish Highlands |
£14.00 |
2-5 Working Days |
|
Scottish Islands, Channel Islands, Isle Of Man, Isle of Scilly and Northern Ireland. |
£25.75 |
2-5 Working Days (Surcharge may be applied for larger parcels, however we’ll contact you if so) |
|
Republic of Ireland |
£22.00 (This price may increase dependent on varying factors, you will be notified if there is going to be any added costs. Recipients will also have to pay import duty/tax before the item is delivered to them, this payment will be handled between the courier and yourself.) |
5-7 Working Days (Surcharges may be applied for larger parcels, however we'll contact you if so) |
| Large - Restricted Postage |
£6.99 per consignment, consignment limited to 30kg (If you order multiple items each weight bracket incurs an extra cost.) |
3-10 Working Days |
| Prestige Postage |
£10.95 for up to 20kg (This price will change subject to the total weight of your order. For example, up to 50kg is £22.75, while a 75kg order equates to £31.95. If you order multiple items, each bracket incurs an extra cost. Orders to Devon, Cornwall & London, Grampian, Scotland, and the Scottish Highlands will incur a greater charge than the above) |
3-5 Working Days |
| Adhoc Postage |
Recipients will have to pay the 'Adhoc' postage charge due to the nature of their order. This price may vary depending on the nature of the order. |
3-7 Working Days |
|
Pallet / Half Pallet Postage |
Recipients will have to pay the 'Pallet' or 'Half Pallet' postage charge due to the nature of their order. This price will change subject to the total weight of your order. |
4-8 Working Days |
|
Furniture Postage |
Recipients will have to pay the 'Furniture' postage charge due to the nature of their order. | 3-7 Working Days |
|
Global |
International delivery is available. International delivery. Customers will be required to pay any duties and taxes. Europe - £34.95 US - £74.95 Asia, Australia & New Zealand - £117.95 Canada - £89.95 Note that for some orders the postage cost may increase once an order has been placed, this is due to added surcharges, the size or weight of the item(s). We will contact you via email or phone and amend your payment upon agreement, if you would prefer not to continue with the order then it will be terminated immediately. We reserve the right to amend postage & packing prices as appropriate. |
7-12 Working Days |
Download the DPD app to manage and track your BATA parcel, ensuring that you never miss a parcel again!
Free Standard Shipping on Orders Over £75.00 - Applies to selected Clothing, Home & Pet products
Enjoy Free UK Standard Delivery on orders over £75.00!
Please note, not all products are eligible for "Standard" shipping. Larger, bulkier items (including, but not limited to: gates, livestock equipment, furniture, buckets/blocks, and more) are subject to their own unique carriage charge, or are available for a delivery quote.
This promotion is purely for Mainland UK Shipping and excludes the Highlands, Islands, Ireland and Northern Ireland. The promotion is automatically applied at checkout for qualifying products. Applies to selected Clothing, Home & Pet products.
For further information please contact info@bataltd.co.uk
